Help and Support
Adding a Helpdesk Ticket
- From the top grey menu move your mouse pointer over Help & Support. A drop down menu will appear.
- Select Help Desk.
- Click Submit a New Support Ticket.
- Fill out the details
- You will then receive an email with an issue number and support pin. You can use these details to view responses to your helpdesk ticket. There will also be a link to your support ticket within the email. You will receive an email when a response is sent.
Viewing a response to a Helpdesk Ticket
You will receive an email when a response is received.
Click on the link within the email to access your support ticket.
Alternatively:
- From the top grey menu move your mouse pointer over Help & Support. A drop down menu will appear.
- Select Help Desk.
- Enter the issue number and security code you received by email when adding the support ticket.
- Click View Issue.