Help and Support

Adding a Helpdesk Ticket

  1. From the top grey menu move your mouse pointer over Help & Support. A drop down menu will appear.
  2. Select Help Desk.
  3. Click Submit a New Support Ticket.
  4. Fill out the details

  5. You will then receive an email with an issue number and support pin. You can use these details to view responses to your helpdesk ticket. There will also be a link to your support ticket within the email. You will receive an email when a response is sent.

Viewing a response to a Helpdesk Ticket

You will receive an email when a response is received.

Click on the link within the email to access your support ticket.

Alternatively:

  1. From the top grey menu move your mouse pointer over Help & Support. A drop down menu will appear.
  2. Select Help Desk.
  3. Enter the issue number and security code you received by email when adding the support ticket.
  4. Click View Issue.